The status of our global test delivery is changing rapidly due to the spread of COVID-19. We will continue to monitor the situation and make decisions about test center operations in accordance with government and local authorities. Please check this page often for frequent updates.
Impact to candidate exam schedules
We know you have questions about the status of your exam and rescheduling or scheduling new exam appointments at this time. Appointment availability is limited due to social distancing precautions and varies by location, but some test centers in the United States have extended their hours to be open nearly 24 hours a day. When you schedule your exam, be sure to note whether you’ve chosen a.m. or p.m. (e.g., 12:00 a.m. midnight or 12:00 p.m. midday).
Our customer service wait-times are long right now as we work to help candidates across the globe. Please go to our FAQs to find out how to reschedule your exam.
How will I know if my exam is canceled?
You will receive an email cancellation notice and you will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor. You can also log in to your Pearson VUE account to see if you can still see your upcoming exam appointment.
If you are still able to see your upcoming exam appointment, please expect your exam to go ahead as planned, but with additional health and safety measures in place.
Can I reschedule my exam at this time?
Yes. You should attempt to reschedule your exam through your online Pearson VUE account. The system will only allow you to book exams on dates that will be available for testing.
If you have additional questions regarding voucher usage or testing windows, please visit your exam program's homepage to speak to the customer service team associated with your program.
Latest health & safety requirements at Pearson VUE-owned test centers
At our company-owned test centers, we are following recommendations from the CDC and World Health Organization for preventing the spread of COVID-19 and protecting testing candidates and our staff. We ask candidates to comply with the health and safety guidelines outlined below to keep fellow candidates safe.
What candidates need to know:
| You will not be admitted to the test center and should reschedule your exam if… | Unless… | |
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You have tested positive for COVID-19: |
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You are currently experiencing or have experienced one or more associated symptoms within the last fourteen (14) days:
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You live with or have had close contact with someone who has confirmed or suspected COVID-19. *Medical and healthcare professionals - please see exception below. |
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Have been or are under home quarantine or centralized observation by government or healthcare authorities |
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*Medical and healthcare professionals where both the medical/healthcare professional and the patient were wearing the appropriate personal protective equipment (PPE) are an exception.
Important candidate information
- You will be asked to acknowledge that you meet the above health requirements and that you will follow health and safety guidelines while testing.
- You must bring and wear your own face mask while you're at the test center and throughout your exam. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. We are unable to provide face masks to candidates. Candidates without a face mask will be denied testing services. See country-specific face mask exceptions for Australia and the United Kingdom.
- Stay > 6 feet away from other people in the waiting area and during the admissions process.
- We are allowing candidates to wear disposable gloves during testing. Test administrators will inspect the gloves both before and after the exam, and the gloves will be disposed of in front of the proctor upon completion of the test.
- Some regional test centers may require candidates to provide a temperature check upon arrival.
- It is your responsibility to ensure there are no travel restrictions in place for the location where you want to take your test. If you travel to test in another state or country with travel restrictions in place, you may be turned away.
Health and safety measures at Pearson VUE test centers:
- Make hand sanitizer available in the waiting area and prior to entering the testing room
- Increase our cleaning and disinfecting regimens in between all testing appointments
- Provide tissues to candidates upon arrival at the test center
- Permit candidates to wear disposable gloves if they choose
- Remind candidates to wash their hands or utilize hand sanitizer upon arrival at the test center
- Enforce social distancing recommendations
For additional country specific measures, please review the individual country information below. We also encourage our third-party test centers to implement these precautionary measures.
Country-specific testing information
Please find specific test delivery information for Pearson VUE-owned and operated Pearson Professional Centers (PPCs) and third-party test centers for global regions below. *Please note that some third-party test centers around the world are operating at limited or changed capacity based on their own discretion outside of government mandates in affected areas. They may also institute additional precautionary measures to protect candidates and employees during this time.
Our Pearson VUE-owned and operated Pearson Professional Centers (PPCs) are are available for testing in Australia. We will continue to deliver exams to any independent third-party test centers (PVTC and PVTC Selects) who have the ability to operate within Australia.
If you exhibit symptoms upon arrival at the test center, you may be asked to reschedule your exam for another time when in full health.
We strongly recommend that you wear a face mask or face covering in the test center and while taking your test to protect yourself and others. We are unable to provide face masks to candidates.
Please note: availability is limited at this time because we are following social distancing guidelines and government guidance. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam and visit our FAQ page for more information.
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