Travel Consultant 451612

SOL | State SOL | Employer SOL| Regional

Description
Plans travel, accommodation and associated arrangements for clients and makes travel bookings. May work in a call centre.

Skill LeveL 4

Alternative Titles
Travel Agent

Specialisations
Business Travel Consultant
Domestic Travel Consultant 
International Travel Consultant

Skills Assessment Authority 

Caveats Not eligible if: Caveat 10

Group: 4516 Tourism and Travel Advisers

Description
plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.

Tasks
determining clients' requirements for travel, accommodation and special interests
suggesting itineraries based on available travel routes and cost, availability and convenience of transport
making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
notifying clients of travel dates, baggage limits, and medical and visa requirements
providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
assisting with travel clearances
collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
providing literature and information on local and interstate tours and places of interest
discussing transport availability and cost
may work in a call centre

Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.